The role of leadership and organizational citizenship behaviour in efficient management

Abstract

Currently, leadership and organizational citizenship behaviours are the most significant actors in management of organizations. Leadership ensures management of human factor within organizations while orientation and control of human factor is provided by organizational citizenship behaviour. Managers’ leadership characteristics have a direct and highly important impact on primarily employees and organizational citizenship sensed as well as organizational culture, climate and success. Managers’ personal and professional characteristics and their communication and management styles are essential determinants for formation and shaping of organizational citizenship. Organizational citizenship behaviours are the most significant factors for high performance working, increasing efficiency, showing extra effort beyond the expectations, forming the culture of “big family” among employees, establishing efficient management dedicated to organizational vision, mission, core values and goals. Starting from these considerations, the main purpose of this essay is to define the role of leadership and organizational citizenship behaviours in establishment and maintaining of efficient management and also to make inferences and suggestions in order to enable organizations to gain sustainable achievements. With reference to the purpose of the research, documentary model was used as the research design.